FAQS

Purchasing 

Some of our products can only be purchased through marketplaces. In many cases if you see the product is not available to add to your cart then this is the case. If you would like to purchase the product directly from us, but cannot then please Contact Us and we can arrange the order for you. We apologize for this inconvenience however you can find our products on Amazon.com and Ebay.com under our brand name Supplying Demand.

Shipping

Most orders will ship same day or within 24 business hours as all items sold are in stock items. All domestic shipping is provided with free ground shipping on orders over $150.00. All orders under $150 are charged a flat $6.95 shipping rate. All orders are shipped ground which is 3 to 5 business days. You may Contact Us to get a quote on quicker shipping as we do offer many quicker terms including Next Day.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For international shipping please Contact Us and we can arrange a quote for the shipping costs.

Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Local Pick Up

For local pick up just stop by. Most items are in stock at the warehouse however some items are sold online only. To inquire if it is stocked here locally please Contact Us for more details.